We have recently moved our gas supplier from NPOWER.
When with NPOWER we have been having meter readings, some estimated but many actual readings.
In addition, we have been paying by direct debit.
So, I was very surprised to receive a demand for almost 500 pounds.
While disputing this, we receive the ‘final demand’ for this amount.
I phone them, and it is explained that although they control the amount of the direct debit, the bills and direct debit are not calculated from the readings. Yes folks, the amount of gas you use has no bearing on the amount you are charged, OR it turns out, the actual cost of a unit of gas.
They weight each months gas usage differently so as to smooth out the bills across the year. This means that spring is exactly the wrong time to change gas supplier. And the mathematics of the situation make it impossible for mortal man to dispute their assertions.
It also conveniently makes it annoying to attempt to change the supplier as you can never know how much they are going to deem you owe.
Whatever happened to paying for what you owe? Or is that just too simple?